Privacy Policy
This Privacy Policy describes how we collect, use, disclose, and protect personal information when you use BCLC services, including our online casino, lottery, and sports products. We respect your privacy and aim to be clear about the types of information we handle, how it is used to operate accounts and deliver services, and the choices you have about your personal data.
Types of data we collect
We collect a range of information needed to create and manage accounts, process transactions, and provide secure gaming services. Collection covers three broad categories listed below.
Personal data
Personal data includes information you provide directly when registering or verifying an account, such as your name, date of birth, contact details, government-issued ID for identity checks, mailing address, and payment details. We also collect information required to confirm age, residency, and eligibility to use our services.
Technical data
Technical data is information generated automatically when you access our websites or apps. This may include IP address (used only for location verification and security), device type, browser and operating system, session data, log files, and usage patterns such as pages visited and time spent on site.
Transactional data
Transactional data covers deposits, withdrawals, bets, wins and losses, game activity, loyalty and rewards activity, and communications about account transactions. We may retain records of customer support interactions and compliance-related notes.
How we use information
We use collected information to operate and improve our services, verify identity and location, process payments, prevent fraud, comply with legal and regulatory obligations, provide customer support, and communicate important account or service updates. Transactional and activity data also supports responsible gambling tools and account limits.
Data protection practices
We maintain administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, and destruction. Access to personal data is limited to staff and service providers who require it to perform their duties. Where third parties process data on our behalf, we use contractual and operational controls to protect information.
Cookies and tracking technologies
We and our service providers use cookies and similar technologies to deliver and improve our services, remember preferences, analyse usage, and support security measures. You can manage cookie preferences through your browser settings, but disabling certain cookies may affect site functionality and user experience.
User rights
You have rights to access, correct, and, where applicable, request deletion of your personal information. You may also object to or restrict certain processing, or request a copy of your personal data. We will assess requests in accordance with applicable privacy law and operational requirements, including identity verification and legal retention obligations.
Access, correction and deletion
To access, correct, or request deletion of personal information in your account, please contact our support team. We may require identity verification before making changes. Some information may be retained to meet legal, regulatory, or security obligations even after account closure.
Information sharing and third parties
We share personal information with trusted service providers who support payment processing, identity verification, fraud prevention, analytics, and customer service. We may also disclose information as required by law or to regulators. We do not sell personal information to third parties for marketing.
Privacy policy updates
We may update this Privacy Policy from time to time. Material changes will be posted on our site with an updated effective date. Continued use of our services after changes are posted constitutes acceptance of the revised policy.
If you have questions or wish to exercise your privacy rights, please contact [email protected].