BCLC Casino Responsible Gambling

At BCLC we take responsible gambling seriously. We are committed to helping players keep their play safe and controlled, and to providing clear tools and guidance that support healthier habits. Our goal is to make it easy to manage activity, set sensible limits, and find help when it’s needed.

Player protection principles

We design our services around three simple principles: protect vulnerable players, promote informed decisions, and provide practical tools for control. We encourage everyone to play only with money they can afford to lose and to set boundaries that match their lifestyle and finances.

Activity-control tools

We offer a range of controls that you can set through your account. These are immediate and reversible where applicable, and they are intended to give you practical ways to slow down or pause play.

Deposit limits

Players can set daily, weekly, or monthly deposit limits to manage spending. Limits are applied at account level and prevent deposits that would exceed the selected amount. Lowering a limit takes effect immediately; increases may require a waiting period for safety reasons.

Loss limits

Loss limits help you cap the amount you can lose over a given period. Use loss limits to keep gambling within a budget and to avoid chasing losses. These settings can be adjusted in your account controls.

Time limits and account breaks

Set daily or weekly play-time limits to reduce session length and maintain balance. Short account breaks are available if you need a temporary pause. These options include self-imposed lockouts for a chosen duration.

Self-exclusion

Self-exclusion lets you suspend access for a fixed period. Options typically include six months, one year, two years, and three years. During self-exclusion your account will be closed to play and you will not receive promotional contacts. If you choose to return after the exclusion period, reactivation follows the steps in our policies to ensure a safe return.

Signs of problematic behaviour

Watch for warning signs such as spending more than intended, frequent thoughts about gambling, borrowing to gamble, or neglecting responsibilities. If you notice these patterns in yourself or someone you care about, consider using activity-control tools or seeking support.

Tips for maintaining control

Set clear limits before you start, stick to a budget, avoid gambling when stressed or under the influence, and schedule regular breaks. Treat gambling as a form of entertainment with a fixed cost, not a way to make money.

Professional help and support organisations

If gambling is causing harm, reach out for professional help. Contact your provincial problem gambling helpline, local health services, or support groups such as Gambling Support BC or ConnexOntario. Trained counsellors can offer confidential advice, assessment, and treatment options.