Response Time
Need help? Our support team is here to assist with account-related questions, technical concerns, or general feedback. Contact us for help with verification, deposits, withdrawals, promotions, or site issues. We offer convenient channels including email, phone, and live chat so you can get a quick response. Have your account details ready to speed up assistance. Our agents are trained to handle billing, security checks, and responsible-gambling requests, and can suggest GameSense.
| Department | Contact |
|---|---|
| Customer support | [email protected] (accounts, verification, technical - include account ID) |
| General enquiries | [email protected] (billing, promotions, media & partnerships) |
| Affiliate enquiries | [email protected] (applications, tracking, payments) |
| Phone | +1 604 289 4721 (voice support for urgent account issues) |
| Working hours | Live chat 24/7; Phone Mon-Fri, 09:00-18:00 PT |
Contact by email
Email is the preferred contact method for detailed requests, account-related issues, or situations that require explanations or documents. To avoid delays, include a clear subject line, a concise description of the issue, and up-to-date contact details. Attach any relevant files and note preferred contact times so our support team can review your case and respond with accurate guidance.
Send us a message
Contact BCLC support for PlayNow questions. Live chat is available 24/7. Name Email Message Send messageResponse Time
Our support team aims to respond quickly. Most inquiries are answered within one business day, and live chat typically provides immediate assistance. More complex issues, such as identity checks or payment investigations, may take longer depending on their nature and required verification. We’ll keep you updated by email or chat until your request is resolved.
Feedback
We want to hear from you. Please share feedback, suggestions or ideas to improve the site, every comment is reviewed carefully and helps us prioritize updates, fix issues and refine the user experience. Your input makes the service better for all players, and we aim to respond to key suggestions where possible.