BCLC Casino Terms of Use

These Terms and Conditions set out the rules for using BCLC's online services. They explain our relationship with you, outline your responsibilities as an account holder, and describe how we manage accounts, promotions, deposits and withdrawals. We expect all users to read and accept these terms before using the platform; by registering or continuing to use the service you agree to comply with them.

Account responsibilities

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. We may require identity verification before you can use certain features, claim promotions, or request withdrawals. You must notify us immediately if you suspect unauthorized access.

Verification and limits

We may request government-issued photo ID, proof of address, or other documentation to verify identity, age and residency. We reserve the right to apply account limits, including deposit, bet and withdrawal limits, and to temporarily restrict access while verification or security checks are in progress.

Account suspension

Accounts may be suspended, restricted or closed if we detect suspected fraud, breach of these terms, self-exclusion, or other conduct that threatens the integrity of the platform. While an account is under review you may not be able to place wagers or withdraw funds.

Eligibility requirements

Access to the platform is restricted to persons who meet age, residency and other legal requirements. You must be physically located in a supported Canadian province and be of legal gambling age in that province. Only one account per person is permitted unless otherwise authorised by us. Self-excluded individuals are not eligible to register or participate.

Acceptable platform use

Use of the platform must comply with applicable laws and these terms. Prohibited activities include using multiple accounts to exploit promotions, attempting to manipulate games or software, and providing false information during registration. We reserve the right to close accounts and void wagers or promotions obtained through prohibited conduct.

General bonus and promotion rules

Promotions and bonuses are subject to specific terms that accompany each offer. General rules include eligibility checks, acceptance of the bonus as awarded, and restrictions on converting bonus funds to cash until wagering and other conditions are met. Wagering requirements, game eligibility, expiry and maximum bet rules will be stated in each promotion. If you have a question, contact support for clarification before participating.

Deposits and withdrawals

We accept supported Canadian payment methods and operate in Canadian dollars. Deposits may be subject to verification and daily, weekly or monthly limits set by you or by us. Withdrawals may require identity and banking verification and are processed in accordance with our procedures. We may delay or refuse withdrawals where fraud, money laundering concerns, or regulatory obligations exist.

Dispute resolution

If you have a dispute, contact our support team so we can review the matter. We will investigate and provide our findings. If you remain dissatisfied, you may pursue further review through any applicable oversight or dispute process available under provincial law. We will cooperate with lawful requests from regulators or enforcement agencies.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be posted on the platform and, where required, notified to account holders. Continued use after changes are posted constitutes acceptance. If you do not agree with updated terms you should stop using the service and close your account in accordance with our account closure process.